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Terms of Service

Last updated: March 1, 2026

1. Agreement to Terms

By accessing or using CloseIntel.ai ("the Platform"), operated by Austin Matthews LLC, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform. These terms constitute a legally binding agreement between you and Austin Matthews LLC ("Company," "we," "our," or "us").

2. Description of Service

CloseIntel.ai provides an AI-powered sales call analysis and coaching platform. The service allows you to upload call recordings, transcripts, and other sales conversation data to receive automated analysis, scoring, and coaching recommendations based on sales methodologies and your organization's standard operating procedures.

3. Account Responsibilities

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • You are responsible for all activity that occurs under your account
  • You must be at least 18 years old to use the Platform

4. Acceptable Use

You agree not to:

  • Upload content that is illegal, harmful, or violates the rights of others
  • Record or upload calls without the consent of all parties where required by law
  • Use the Platform to harass, abuse, or harm others
  • Attempt to reverse-engineer, decompile, or extract the source code of the Platform
  • Use automated systems to access the Platform in a manner that exceeds reasonable use
  • Resell or redistribute the service without authorization

5. Subscription and Billing

Access to the Platform requires a paid subscription. By subscribing, you agree to the following:

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by applicable law
  • You may cancel your subscription at any time; access continues until the end of the billing period
  • We reserve the right to change pricing with 30 days' notice
  • Usage is subject to the call analysis limits of your subscription plan

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method.

6. Intellectual Property

Your Content

You retain ownership of all call recordings, transcripts, and other content you upload to the Platform. By uploading content, you grant us a limited license to process it for the purpose of providing our services.

Our Platform

The Platform, including its design, features, analysis algorithms, and all related intellectual property, is owned by Austin Matthews LLC. You may not copy, modify, or create derivative works based on the Platform.

7. AI-Generated Analysis

The coaching feedback and analysis provided by the Platform are generated by artificial intelligence and are intended as suggestions only. AI-generated content may contain inaccuracies. You acknowledge that the Platform's output does not constitute professional sales training advice and should be used at your own discretion. We do not guarantee specific sales outcomes or performance improvements.

8. Data Processing

Call transcripts and audio recordings are processed using third-party AI services (including OpenAI) to generate analysis results. By using the Platform, you consent to this processing. We take reasonable measures to ensure third-party providers handle your data in accordance with our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, Austin Matthews LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities. Our total liability for any claim arising from or related to these terms shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.

11. Termination

We may suspend or terminate your access to the Platform at any time for violation of these terms or for any other reason at our discretion. Upon termination, your right to use the Platform ceases immediately. You may request a copy of your data within 30 days of termination.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the modified terms.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts located in Delaware.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at support@closeintel.ai.